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Primavera P6 Enterprise Project Portfolio Management

Database Server Error: ORA-01017: invalid username/password; logon denied

I have a DBA working on the other side.. he showed me that on the server with this error he can use sqlplus to connect successfully, but when we go to use the software it fails  P6 7.0 sp3 Oracle DB 11G  we have a support ID, and have searched but cannot find anything that seems to be useful

the full error is   Bad private user name or password. Check the public group ID. Database Server Error: ORA-01017: invalid username/password; logon denied

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